Player freezes
Press and hold the Power button for 8 secs to reset the device. The status light will be off, and all setting will return to factory.
Can’t power ON the H2
Press and hold the Power button for 3 sec. If the status light does not light up, please charge the player for at least 10 mins and power on again.
If the status light does not light up after 10 mins of charging or if the status light does light up but the screen is dead, please contact our customer support.